What is CAP Index's policy for data retention?
Data security is a top priority at CAP Index. The CAP Index Security and Privacy Policy can be reviewed at any time using this link.
Customer data within the CRIMECAST Platform is retained for 5 years from the time of creation. Inactive users are permanently removed from their accounts after 5 years. Inactive accounts are permanently removed after 5 years. Unregistered accounts (accounts created where users never completed their login) are deleted after one year. Customers that wish to voluntarily close their account may do so in writing. However, if customers would like to retain their data, they should download their data manually or via the API prior to closing their accounts. Once the request for removal and destruction of data is received, customer information will be no longer be available for retrieval.